Knowledge Base

Error message 25039 can appear in In-Port, Tilt-Port, and HPG-Port. It is commonly related to the SD Card in the Field PC being locked.

This can be achieved in a number of ways depending on the field PC.

Archer 2

The Micro SD card is located under the battery. Power the device off correctly before removing the battery. Unscrew the 4 screws holding the battery plate on. Remove the battery and locate the micro SD card. Remove this and slide the slider into the unlocked position before re-inserting. Ensure that it is in the correct orientation and fully inserted. Replace the battery and battery plate. Power on the Filed PC and wait for the removable storage card to initialise.

Archer

The SD card is located at the top of the field PC under the rubber cover. Remove the stylus and unscrew the top screws until you can slide off the rubber cover. The screws are designed to stay attached to the rubber cover. The SD card slot will now be visible. To remove the card press down firmly and release. The card will retract from the slot by approximately 7mm. You can now pull the card out of the SD slot and slide the slider into the unlocked position before re-inserting. Install the card by inserting it into the SD card slot, and pressing down firmly. When you release, the card should only retract by approximately 2-3mm. If the card retracts further please repeat the process. Replace the rubber cover. Power on the Filed PC and wait for the removable storage card to initialise.

Recon

The CF card is located at the top of the field PC under the rubber cover. Unscrew the top screws until you can slide off the rubber cover. The screws are designed to stay attached to the rubber cover. The CF card slot will now be visible. To remove the card pull it firmly.  You can now pull the card out of the CF slot and slide the slider into the unlocked position before re-inserting. Install the card by inserting it into the CF card slot firmly. Replace the rubber cover. Power on the Filed PC and wait for the removable storage card to initialise.

Dell X51

The SD card is located on the top of the field PC and should be visible. To remove the card press down firmly and release. The card will retract from the slot by approximately 7mm. You can now pull the card out of the SD slot and slide the slider into the unlocked position before re-inserting. Install the card by inserting it into the SD card slot, and pressing down firmly. Power on the Filed PC and wait for the removable storage card to initialise. Now enter File Explorer to check that the card is visible.

If you are still having trouble with this error, please contact the team using the "Submit a Request" icon.